FAQ

Teligant is a comprehensive telehealth e-commerce platform that provides software-as-a-service (SaaS) infrastructure for telehealth businesses. Our platform focuses on supporting direct-to-consumer healthcare services, with specialized features for compounded medications and regulatory compliance.

Teligant partners with licensed healthcare professionals to provide them with the technology and infrastructure needed to deliver quality telehealth services. Our platform connects prescribers with patients through service sites (such as HedFirst) while ensuring all regulatory compliance requirements are met.

No, Teligant is not a healthcare provider. We are a technology platform that enables licensed healthcare professionals to provide telehealth services. All medical consultations, diagnoses, and prescriptions are handled by licensed doctors and nurse practitioners who partner with Teligant.

All healthcare professionals on sites powered by Teligant are US-licensed doctors and nurse practitioners. Each healthcare provider undergoes extensive background checks and license verification processes before joining our platform. You can view each provider's credentials directly within your patient portal.

No. Services delivered through Teligant-powered platforms are designed to complement—not replace—your relationship with your primary care provider (PCP). We recommend keeping your PCP informed about any treatments you receive through our partner sites.

Yes. Telemedicine is safe and effective when patients provide accurate and complete information. Our platform includes comprehensive security features that comply with healthcare privacy regulations, ensuring your medical information remains confidential and secure.

Yes. Healthcare providers on the Teligant platform maintain full clinical autonomy and can prescribe any medication they determine is medically appropriate for their patients. Teligant does not restrict or dictate prescribing choices—that remains entirely the prescriber's professional decision.

No. Prescribers who partner with Teligant have the freedom to work with any pharmacy of their choice. While Teligant can facilitate integration with certain pharmacy partners for streamlined operations, prescribers maintain the flexibility to send prescriptions to any pharmacy that best serves their patients' needs.

Teligant employs industry-leading security measures including end-to-end encryption, multi-factor authentication, regular security audits, and HIPAA-compliant data storage. Our platform is designed to protect both provider and patient data at every touchpoint.

Teligant partners with healthcare entrepreneurs, medical clinics and established businesses looking to launch or scale telehealth brands. We provide the underlying technology infrastructure while partners focus on their brand, market positioning, and customer acquisition.

Teligant specializes in supporting compounded medication workflows, offering a unique combination of telehealth capabilities and e-commerce functionality. Our platform is built specifically for regulatory compliance in specialized medication categories, with Hedfirst serving as our flagship implementation.

Yes. Beyond our core technology platform, we can provide guidance on regulatory compliance, operational best practices, and telehealth market strategies based on our experience with successful implementations like Hedfirst.

For more information about partnering with Teligant, please contact our business development team at support@teligant.com.

Patients should contact the customer support team for the specific service site they're using (e.g., Hedfirst). Each Teligant-powered site has its own dedicated support team familiar with their specific offerings and processes.

In case of a medical emergency, please call 911 or go to your nearest emergency room immediately.